Shipping policy

Last Updated: 18 October 2026

1. Order Processing Time

All items are handcrafted to order. As we offer a wide variety of jewelry designs, processing times may vary between listings. Please review the stated processing time on each product page before placing your order. For orders containing multiple items with different processing times, your order will be shipped once all items are completed. If you would like certain items to be dispatched sooner, we recommend placing separate orders based on each item's processing time. 

2. Domestic Shipping (Malaysia)

We ship to all states within Malaysia.

● West Malaysia (Peninsular Malaysia): estimated delivery 2–5 working days after dispatch

● East Malaysia (Sabah & Sarawak): estimated delivery 3–9 working days after dispatch

Note: Delivery estimates begin once your order has been completed and dispatched.

3. International Shipping

Delivery estimates begin once your order has been completed and dispatched.

● Asia (including Southeast Asia): 5–15 working days

● USA, UK, Canada, Australia & New Zealand, Europe & other countries:

Standard Shipping: 10–20 working days 

Express Shipping: 4–7 working days

Shipping method is offered where available, depending on destination and courier availability.

4. Order Tracking

Every order is shipped with a tracking number, and the tracking link will be sent to you once your order is dispatched. Please allow 24–48 hours for the tracking information to update on the carrier's website. If your tracking number has not updated after 48 hours, please contact us and we will investigate with the carrier.

5. Delivery Attempts and Pick-Up

It is the buyer's responsibility to track their parcel and arrange delivery. We provide all tracking information and do our best to notify you if we notice any delivery attempts or if your parcel is available for pick-up. We are not responsible for parcels that are lost or returned to sender because the buyer failed to collect or reschedule redelivery within the timeframe set by the local post office or carrier. If a parcel is returned to us for non-collection, reshipment will be charged at the buyer's cost.

6. Customs Duties, Taxes & VAT

Please note that all international customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities. These charges are not included in the item price or shipping cost and, if applicable, will be collected by customs or the delivery carrier upon arrival. Please note that we declare the actual order value on customs forms; we cannot change declared values.

7. Delivery Delays

Delivery times are estimates and may be longer during peak seasons, public holidays, or circumstances beyond our control (e.g., weather, customs clearance, or carrier disruptions). If your order has not arrived within the estimated window, please contact us and we will investigate with the carrier.

8. Incorrect or Undeliverable Address

Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect address or because it was refused, we will contact you to arrange reshipment. Reshipment will be charged at the buyer's cost, and the original shipping fee will not be refunded.

9. Packaging

Each item is carefully wrapped and packed in protective packaging to prevent damage and tarnishing during transit. If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement or refund.

10. Contact Us

For any shipping questions, email cfjewelrycrafts@gmail.com. We aim to respond within 1–2 business days.