Refund & Return Policy

Last Updated: 18 October 2026

This policy applies to all local Malaysian orders and international orders placed through our store.

1. Change of Mind Returns

We do NOT accept returns or refunds for change of mind, wrong size, dislike after receiving, or buyer ordering the wrong item. No refund for change of mind due to hygiene and made-to-order concerns. Every order is specially made just for you, and there are no mass-produced items on our website.

2. Defective / Damaged / Wrong Item

If your item arrives defective, broken, incorrect, missing parts, or does not match our listing description:

● You must contact us within 3 calendar days of delivery.

● Please provide clear photos / unboxing video, order number, and packaging proof.

● We will verify the issue. Once confirmed, we will arrange a suitable resolution for you.

*Silver tarnishing from normal wear, sweat, perfume, lotion, chlorine, accidental drops or customer mishandling is not a manufacturing defect and is not eligible for refund or replacement.

3. Non-Returnable Items

● Custom engraved / personalized jewelry (unless defective or we made the wrong engraving)

● Items damaged after delivery by misuse, scratches, chemical exposure, or drops

● Items without proof of damage submitted within the 3 calendar days window

● Used, worn items with scratches, tarnish, makeup or oil residue

4. Return Process (Only for approved cases)

a. Email (cfjewelrycrafts@gmail.com) us with your order number and evidence of the defect.

b. Wait for our written approval. Do NOT send items back without prior approval.

c. Pack securely. Keep all original packaging.

d. Ship with a tracked courier and share the tracking number with us.

e. Once the item is received and inspected, refunds will be processed within 3–5 working days.

5. Order Cancellation

You may cancel your order for misordering within 3 hours of placing your order. No cancellations are allowed once the order is in processing, packed or dispatched.